Frequently asked questions
Questions prisoners' families often ask
- How can I find out which prison my relative has been sent to?
- Can I claim the cost of travel to prison visits?
- What can I send in for my relative in prison?
- How can I get my relative transferred to a prison nearer home so I can visit more often?
- Why hasn’t s/he contacted me?
- How can I get an urgent message to a prisoner?
- I cannot get through to the visits booking line
- I am worried that a prisoner may self harm or commit suicide or is not getting medication
- What is home detention curfew?
- What is MAPPA?
- How can I make a complaint about the prison?
- My relative has lost their home through being in prison. What can they do?
- I would like a home visitor and/or to come to the Swan Centre – what do I do?
- I would like to volunteer for PFFS. What do I do?