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Helpline:  0808 808 3444

"This helpline has been a lifesaver for me at a time when I was at my lowest."

Our freephone helpline (0808 808 3444) is open Monday to Friday from 10am to 5pm (Please note that the helpline will be closed from 2pm 24th December 2014 and will re-open at 10am on the 5th January 2015).   Sympathetic staff and volunteers will do their best to answer any questions you have. 

They are also happy to listen – sometimes just having someone to talk to who is impartial, sympathetic and non-judgemental can help a lot.

We can send you a pack full of useful information about prison visits, prison transfers, home detention curfew (tagging), preparing for release, where else to get help and more. 

Or we can send you a single fact sheet on a particular subject.  Alternatively you can look at our factsheets online.

You can also e-mail